Policies

Shipping Policy
Most Items will ship within 2 to 15 business days. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.

If you would like expedited shipping, please contact us for a shipping quote.

Return Policy
You may return any item you are dissatisfied with within 30 days of purchase, for a full refund, minus shipping. We would prefer that you come visit us again as a happy customer, knowing that if you're not satisfied with whatever you purchase from us, that you can return it and get your money back. Please contact us for information on returning a product prior to doing so.

Backorder Policy
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. Customer satisfaction is our primary goal. If an item you purchased is backordered, we will contact you with further instructions.

Damaged Goods Policy
Please contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. All claims must be filed with the carrier.

Live Delivery Guarantee
Our worms are guaranteed to be delivered alive.  In the case of the worms not arriving alive, we will either refund your money or reship the worms to you.  Since we want your worms to arrive in good condition, we may delay shipments if the weather conditions are extremely hot or cold.

For the Live Guarantee to be valid, the worms have to be signed for and accepted on the first delivery attempt.  Please make sure that someone is at your address to receive the delivery.  If nobody will be available to accept the worms,  just let us know when you are ordering to write, “HOLD AT POST OFFICE FOR CUSTOMER PICKUP” on the outside of your box.  We will then guarantee the worms for 24 hours at the Post Office, allowing you plenty of time to pick up your worms.

Failure to accept the worms on the first delivery, or failure to pick up the worms within 24 hours at the post office will void the Live Arrival Guarantee.

Shipping Methods
We normally ship via USPS 2-3 Day Priority Shipping.  Worm orders received and paid for by Saturday will be shipped the following Tuesday.  Occasionally, when orders are extremely heavy, we may ship on both Tuesday and Wednesday, allowing us an extra day to harvest.

Worms Received
Please understand that You are responsible for the care and condition of the worms once received. We make every effort to satisfy our customers. Please let us know immediately upon receiving the product if there are any problems with your order.

We will consider that the worms have been delivered alive unless we are notified within 3 hours of the time that the carrier scans or enters them in as delivered.  Please do not dispose of the worms or the original package until you contact us. Do not refuse the delivery.